Cancellation & Refund Policy
Last Updated: October 15, 2025
1. Our Commitment
At Trivox Solutions, we understand that plans can change. Our Cancellation and Refund Policy is designed to be clear and fair to both our clients and our company. This policy applies to all our bookable services, such as LLC Formation and EIN Registration. Please read it carefully before making a purchase.
2. Service Cancellation Policy
To cancel a service, please contact us directly via email or phone with your booking details. The applicability of a cancellation fee is determined by how far in advance you notify us.
Cancellations made more than 12 hours before the scheduled service due date or start time are eligible for a full refund, free of charge.
Cancellations made within 12 hours of the scheduled service due date or start time will be subject to a cancellation fee of $25. This fee will be deducted from your total refund amount.
3. Rescheduling Policy
If you need to reschedule your service, please contact us as soon as possible. We are happy to accommodate your request subject to availability.
A flat fee of $5 will be charged for rescheduling a service. This fee must be paid at the time the rescheduling request is confirmed.
4. No-Show Policy
A "no-show" is a client who is unavailable at the scheduled time and has not provided any prior notice of cancellation or rescheduling.
In the event of a no-show, a fee equivalent to 5% of the total service cost will be charged. This amount is non-refundable and covers the resources allocated for your service.
5. Refund Process
All refunds will be processed back to the original method of payment within 5-7 business days after the cancellation has been confirmed and any applicable fees have been calculated.
Please note that any non-refundable state filing fees associated with services like LLC Formation are not eligible for a refund once they have been submitted to the state.
6. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
Trivox Solutions LLC
7901 4th St. N. Suite 300
Saint Petersburg, FL 33702
Email: contact@trivoxsolutions.com
Phone: 850-493-9062